NEWS: Servigistics Accelerates Service Parts Optimization Innovation

Continuing its leadership at the forefront of data science innovation, PTC’s award-winning Servigistics Service Parts Management and Service Parts Pricing software has enhanced its capabilities leveraging machine learning, artificial intelligence, and advanced optimization engines. With these new capabilities, Servigistics clients including John Deere, Volkswagen, the US Air Force, the US Coast Guard, Boeing, Honeywell, Philips, Thermo Fisher Scientific, Pratt & Whitney, and hundreds more, are empowered to unleash the full potential of their service businesses.

“As organizations embark on digital transformation programs, we see technology ushering in exciting opportunities for service innovation,” said Leslie Paulson, General Manager, Servigistics Business Unit, PTC. “Organizations investing in modern service parts management solutions have a distinct advantage to exceed increasing customer expectations.” Converging effects of servitization, digital transformation, IoT and service transformation intensifies the need for proven technology to mitigate service supply chain uncertainty, maximize equipment uptime and availability, and maximize inventory turns and cash flow.

In the latest release, Servigistics leverages machine learning and advanced optimization engines to improve forecast accuracy, maximize the use of existing inventory and budgets, and minimize order and planner disruptions. The release also adds significant new features to the Performance Analytics and Intelligence module, including the use of Artificial Intelligence techniques to do root cause analysis and identifying strategies for improving supply chain planning. Servigistics also strengthened its Connected Service Parts Management module with enhanced integration with ThingWorx, PTC’s award-winning Industrial IoT platform.

“Servigistics technology evolves rapidly thanks to unprecedented internal expertise and our collaboration between academia, clients, and partners,” said Vipul Agrawal, Vice President, Product Management, PTC. “We’ve invested over $1B to develop and fine-tune the algorithms, science, and math of service supply chain optimization. Additionally, we are successfully utilizing design thinking philosophy to transform the user experience.” Servigistics has, by far, the most extensive install base of clients. Through the Servigistics Customer Advisory Group, these clients have a direct influence over software prioritization, road map influence, and the opportunity to share their use cases, which inspire the next generation of innovations.

In January, IDC’s Service Parts Management MarketScape joining the chorus of 3rd party praise ranking Servigistics as the undisputed leader in capabilities, vision, strategy, and innovation. Additionally, through rigorous assessments, Capgemini, Boeing, LMĨ, the United States Air Force, unanimously validate Servigistics as the only solution in the market capable of maximizing value while minimizing cost. Furthering Servigistics prowess are academic alliances and a world-class partner program. Servigistics innovation accelerates due to input from academic authorities in service innovation. Leslie Paulson, General Manager of the Servigistics Business Unit, is a distinguished Board Member at Arizona State University’s Center for Services Leadership. No other vendor has the depth and breadth of the Servigistics partner program, including Capgemini, Genpact, HCL, IFS, ITC Infotech, TCS, and many more.

During this time of uncertainty, Servigistics empowers organizations to mitigate service supply chain challenges and delight customers. “Our community of service leaders find safe harbor in advanced data science, proven algorithms, and a robust network of reliable experts. This sturdy foundation enables them to capitalize on the coming wave of technology innovation to drive more value,” Paulson added.


Original News Publication - 

Date - 21st August, 2020


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